Enrolment: You will be automatically re-enrolled unless you tell us otherwise.
Payment: Payments must be made before classes begin. Places are not guaranteed, they are subject to availability.
Refunds/Credits: Are not given once the course has started. Credits for future terms may be given, dependent on circumstances, at our discretion.
Cancellation: If you cancel your place before the term begins we shall refund your money, a £5.00 administration charge will be charged. If you cancel your place during term time then no refund shall be given unless we are able to fill the place. Any cancellations due to force majeure, terrorism, war and pandemics will not be refundable. See also pool closures.
Sickness: If your child is sick you do not need to telephone if they are to miss a week or two. If it is likely to be longer, please let us know. Refunds and credits for long-term illnesses are given at our discretion. Please do not let your child swim if there are any signs of stomach upset and sickness in the family.
Nappies: Babies and toddlers who are not 100% toilet trained must wear a correct fitting swim nappy (double layer). If your baby is not wearing a properly fitting swim nappy you will be refused entry to the pool. Considerable disruption and cost is caused when classes have to be cancelled due to accidents.
Jewellery: Please remove all jewellery, including watches, as these can cause injury or be lost.
Complaints: If you have any complaints at all about our lessons, staff etc. please contact us as soon as possible.
Quality: We aim to provide safe, quality swimming lessons that build confidence and ability whilst being an enjoyable and fun experience for you and your baby. We welcome constructive comments.
Safety: At all times, safety is our paramount concern. However, High Five will not be liable for any loss, damage or injury that may occur whilst on school premises.
Pool closures: On rare occasions lessons are cancelled. Whenever possible, we will make up the lessons. However if this is not possible then the lesson will be deemed "lost". If a pool is closed for a period which means two or more lessons would be "lost", credits are given for the following term.